T & C's | Reynolds Rescue 2.0

Terms & Condition's

Terms and Conditions for Reynolds Rescue & Recovery

1. Introduction to Our Agreement

This document outlines the terms and conditions that govern your membership with Reynolds Rescue & Recovery (RR&R). By becoming a member, you agree to these rules, which are in place to ensure the safety of our members, the proper use of our services, and clear financial accountability.

2. General Membership Rules

Eligibility: To become a member, you must be at least 18 years of age, hold a valid driver's license, and have a satisfactory driving record. We reserve the right to approve or deny any application at our discretion.
Termination & Notice Period: You can cancel your account at any time. All account cancellations are subject to a one-month notice period, and you will be charged for the final month of your membership at the end of that period. We also reserve the right to terminate your membership immediately for violations of these terms, including misuse of services or non-payment of fees.
Cancellation Disclaimer: Once an account is canceled, it is wholly deleted. Any accumulated loyalty discount is lost and cannot be reinstated. If you wish to rejoin the club, you must start a new membership, and your discount will restart from the beginning.
General Vehicle Services (Applicable to All Plans):
- Roadside Assistance & Recovery: We provide tire swaps (if you have a usable spare), fuel delivery, 4x4 rescue recovery (subject to availability), and fire/flood recovery. We can also assist with the legal disposal of a vehicle.
- Recovery from an Outdated MOT: If your vehicle has an outdated MOT, we can still recover or transport it at no extra cost to yourself.
- On-Demand Work Reports: All members have access to on-demand work reports for their registered vehicles.
- Onward Travel: When your vehicle is being serviced, we can drop you off at a nearby local public or private transport hub or accommodation (e.g., a bus station, train station, or hotel).
Termination & Permanent Data Deletion: Upon the expiration of the one-month notice period, the member's account will be fully closed.
Irreversible Loss of Records: Closure of the account results in the immediate and permanent deletion of the user portal, team links, and active document history. Because all invoices and job pre-approvals are dispatched via email during active membership, the member holds sole liability for downloading and maintaining their own financial archives.
No Post-Cancellation Document Liability: RR&R explicitly disclaims all liability for missing paperwork, lost invoices, or tax records once a membership is terminated. A canceled account cannot be reopened or accessed to retrieve historical workshop data.

3. Membership Plans & Benefits

A. Basic Plan

This plan is designed for basic road needs and includes the following specific benefits:

Annual Discount: A 3% discount on workshop repairs and recovery costs for each consecutive year of your membership, capped at a maximum total of 15%.
Battery Services: You are entitled to a free battery jumpstart. Battery replacements are available at a discounted rate.
Inspections: You are entitled to one free inspection per year (must be pre-booked).
Vehicle Limit: You may add up to 3 cars per account.
Loan Cars: You are entitled to a 33% discount on loan cars when your vehicle is with us for workshop repairs.

B. Daily Driver Plan

This plan is designed for frequent drivers and includes the following specific benefits:

Annual Discount: A 5% discount on workshop repairs and recovery costs for each consecutive year of your membership, capped at a maximum total of 15%.
Battery Services: You are entitled to a free battery jumpstart and free battery replacement. Note: These battery replacement benefits cannot be activated until after your first 136 days of membership. An additional charge will be incurred if these services are requested before this period has elapsed.
Inspections: You are entitled to two free inspections per year (must be pre-booked).
MOTs: You receive one free MOT per year. Note: This benefit cannot be activated until after your first 136 days of membership. An additional charge will be incurred if this service is requested before this period has elapsed.
Vehicle Limit: You may add up to 5 cars per account.
Loan Cars: You are entitled to a free loan car when your vehicle is in our workshop, subject to availability.
Storage: You are entitled to 10 days of free vehicle storage per calendar year if you are going away.
Recovery Costs: You only pay the base call-out fee for vehicle recoveries.
Personal Portal: You are granted access to a personal online portal for managing your bookings.

C. Fleet Plan

This plan is tailored for business clients managing multiple commercial vehicles and includes the following specific benefits:

Annual Discount: A 7% discount on workshop repairs and recovery costs for each consecutive year of your membership, capped at a maximum total of 15%.
Vehicle Slots: Your account starts with 10 car slots, and you may add more slots as needed for an additional fee.
Bespoke Recovery Rates: You will receive a bespoke recovery rate card designed specifically to match your business needs.
Personal Portal: You are granted access to a personal online portal for fleet booking management.

4. Financials & Billing Disclaimers

Fees: All membership and service fees are outlined in your welcome packet. Fees are subject to change, and we will notify you in advance of any adjustments.
Payment Terms: All fees must be paid on time. Failure to pay may result in immediate suspension or termination of your membership. We reserve the right to automatically charge your card/bank on file for any outstanding debts failed to be paid within the allotted timeframe (typically, but not limited to, 30 days or less).
Debt Mitigation Costs: In the event we are prevented from successfully processing payment, you will be liable for court action and will be required to pay back any legal costs, administrative fees, or collections expenses RR&R incurs to mitigate and recover the debt in dispute.
Pre-Approval & Billing Accountability:
- Pre-Approval as Invoice Notification: All workshop repairs, recoveries, and maintenance require digital pre-approval from the member via email or the online portal. This digital pre-approval serves as your official confirmation of the work and authorization of the impending charge.
- Client Duty to Report Missing Invoices: Invoices are generated and dispatched electronically via email upon completion of work. It is the sole responsibility of the member to review their account and email inbox regularly. If a member claims an invoice was not received, they must notify RR&R in writing within 14 days of the work being completed.
- Dispute Limitations: Failure to receive an electronic copy of an invoice does not absolve the member of their liability to pay for pre-approved work. RR&R will not accept "missing invoices" as a valid reason to delay payment or dispute debts after this 14-day window has passed. In the event of a lost record within this window, RR&R will issue a marked "Duplicate Invoice" to settle the account.
Finality of Invoicing: Invoices are generated automatically by our active system at the time of service and sent electronically. It is the member's responsibility to download and retain copies of all invoices while their account is active.
System Limitation on Closed Accounts: Once an account is deactivated or canceled, the system-automated profile is permanently archived or erased in compliance with our data policy. RR&R is under no legal or operational obligation to manually recreate, regenerate, or backdate historical invoices for deleted accounts.
Duplicate Requests: In the event that a past customer requests billing data after account deletion, RR&R can only provide a flat statement of account or a standard receipt copy referencing the original transaction date, subject to an administrative fee. Under no circumstances will a new or altered invoice be issued for past completed work.

5. Accidents, Damage, and Insurance

Reporting: In the event of an accident involving an RR&R vehicle or service, you must immediately contact the emergency services/police and then immediately notify Reynolds Rescue & Recovery.
Member Liability: You are financially responsible for any damage to the vehicle, loss, or theft that occurs while a club vehicle is in your care, up to the amount of any applicable insurance deductible.
Insurance Disclaimer: Our services do not include individual personal vehicle insurance. You are solely responsible for ensuring your own registered vehicles maintain valid, legal, and sufficient insurance coverage under UK law.

6. Privacy and Data

Data Collection: We collect your personal information, financial data, and vehicle data to manage your membership, process secure payments, and provide our vehicle services.
GPS Tracking: Vehicles utilized within our fleet are equipped with GPS tracking technology. This data is strictly used for location services (e.g., breakdown recovery deployment) and monitoring for adherence to these terms.

7. General Provisions

Governing Law: This agreement is governed by, and construed in accordance with, the laws of the United Kingdom.
Limitation of Liability: Reynolds Rescue & Recovery's liability is limited to the maximum extent permitted by law. We are not responsible for any indirect, incidental, or consequential financial damages or lost travel time.
Amendments: We reserve the right to amend these terms and conditions at any time. We will notify active members of any significant structural changes via their registered email address.